These Terms of Service ("Terms") govern your access to and use of the BizOS platform and services provided by BizOS ("we," "us," or "our") at trybizos.com. Please read these Terms carefully before using our services.
1. Acceptance of Terms
By creating an account, accessing, or using BizOS, you confirm that you:
- • Are at least 18 years old or the age of majority in your jurisdiction
- • Have the legal authority to enter into this agreement on behalf of your organization
- • Have read, understood, and agree to be bound by these Terms and all applicable laws
- • Will provide accurate and complete information during registration and keep it updated
If you do not agree to these Terms, you may not use BizOS.
2. Service Description
BizOS is an AI-powered business operations platform that enables businesses to automate customer interactions, sales, marketing, and operations. Our platform includes:
- • AI Agents: A suite of 10 specialized agents including Alex (Lead Concierge), Sarah (Sales Closer), Mike (Marketing Strategist), Mark (Ads Manager), Stephanie (Social Media Manager), Emily (Customer Success), David (Analytics Advisor), and additional agents available depending on your plan
- • Multi-Channel Communication: Website chat widgets, voice calls, SMS, email, and social media integrations
- • CRM & Pipeline Management: Contact, company, and deal management with automation workflows
- • Campaign Management: Email and outreach campaign creation, scheduling, and analytics
- • Appointment Scheduling: AI-assisted booking, rescheduling, and calendar integrations
- • Human-in-the-Loop (HITL) Controls: Approval workflows, agent oversight, and full audit trails
- • Third-Party Integrations: Connections to Google Calendar, Twilio, Stripe, and other business tools
We continuously evolve our platform. We may add, modify, or retire features with reasonable notice.
3. Account Responsibilities
You are responsible for:
- • Maintaining the security and confidentiality of your account credentials and API keys
- • All activities that occur under your account, including actions taken by your AI agents
- • Notifying us immediately at [email protected] of any unauthorized access or security breach
- • Ensuring your use of BizOS complies with applicable anti-spam, telemarketing, and data protection laws (including CASL, CAN-SPAM, TCPA, and GDPR where applicable)
- • Obtaining all required consents before using AI agents or voice agents to contact individuals
- • Configuring your agents responsibly and reviewing their outputs through available HITL controls
4. Acceptable Use Policy
You agree not to use BizOS to:
- • Send spam, unsolicited communications, or otherwise violate anti-spam or telemarketing laws
- • Engage in fraudulent, deceptive, misleading, or manipulative practices toward your customers
- • Violate any intellectual property, privacy, or consumer protection rights
- • Transmit malware, viruses, or any harmful or disruptive code
- • Attempt to reverse engineer, decompile, disassemble, or extract underlying AI models or platform code
- • Use voice agents or AI to impersonate a human without disclosing the automated nature of the interaction where required by law
- • Operate in heavily regulated industries (e.g., healthcare, financial advice, legal services) without holding all required licenses and complying with applicable regulations
- • Scrape, crawl, harvest, or systematically extract data from the platform
- • Circumvent usage limits, credit balances, access controls, or security features
- • Use the platform for any purpose that is illegal, harmful, or abusive
We reserve the right to suspend accounts that violate this policy without prior notice.
5. Subscription, Credits, and Payment
5.1 How Credits Work
BizOS operates on a credit-based system. All platform actions — including AI agent responses, emails sent, SMS messages, voice call minutes, chat widget interactions, and other service usage — consume credits according to our published Service Usage Pricing at trybizos.com/pricing.
Credit consumption rates may be updated from time to time with reasonable advance notice.
5.2 Subscription Plans
All plans include access to all 10 BizOS AI agents. Plans differ in the number of credits included per month and the maximum additional credits that may be purchased and used within a billing cycle:
| Plan | Included Credits | Max Additional Credits / Month | Details |
|---|---|---|---|
| Starter | Included monthly credits | Limited top-up allowance | Entry-level usage cap |
| Growth | More included credits | Moderate top-up allowance | For growing teams |
| Pro | Higher included credits | Higher top-up allowance | For active businesses |
| Enterprise | Custom | Unlimited or custom | Custom terms and SLAs |
Current credit amounts, top-up limits, and pricing for each plan are published at trybizos.com/pricing. Plan details are subject to change with 30 days' notice.
5.3 Additional Credits
- • Additional credits may be purchased up to your plan's monthly top-up limit
- • Additional credits are billed at the published per-credit rate at time of purchase
- • Unused included credits do not roll over to the following billing period unless explicitly stated
- • Purchased additional credits may have a separate expiry policy as published on the pricing page
5.4 Billing Terms
- • Subscriptions are billed monthly in advance via Stripe
- • All fees are non-refundable except as required by applicable law
- • We may update pricing or credit rates with at least 30 days' written notice; continued use after the effective date constitutes acceptance of the new pricing
- • Failed payments will result in a grace period of 5 business days, after which service may be suspended until payment is resolved
- • Applicable taxes (including Canadian GST/HST) will be added to your invoice where required by law
6. AI Agent Behavior and Limitations
By using BizOS AI agents, you acknowledge and agree that:
- • AI agents generate responses using large language models and may occasionally produce inaccurate, incomplete, or unexpected outputs
- • You are solely responsible for monitoring agent behavior and using available HITL controls to review and approve agent actions before they affect your customers
- • AI agents are business automation tools, not autonomous decision-makers with independent legal or professional judgment
- • You must not rely on agent outputs as a substitute for qualified professional advice (legal, financial, medical, or otherwise)
- • BizOS is not liable for agent-generated content that violates laws, regulations, or third-party rights
- • Voice agents powered by Twilio may be subject to call recording laws; you are responsible for complying with all applicable consent and disclosure requirements in your jurisdiction
- • You are responsible for customizing agent configurations, personas, and knowledge bases to suit your specific business context
7. Data Ownership and License
Your Data
You retain full ownership of all customer data, business information, CRM records, voice recordings, and content you upload to or generate within BizOS.
License to BizOS
You grant us a limited, non-exclusive, worldwide license to process, store, transmit, and analyze your data solely to provide, maintain, and improve our services to you.
AI Training
We do not use your specific customer data, conversations, or business data to train AI models for other customers. We may use aggregated, anonymized, and de-identified usage data to improve platform-wide functionality. You may opt out of this by contacting [email protected].
Sub-processors
Your data may be processed by third-party sub-processors (including Twilio, Stripe, and LLM providers) under Data Processing Agreements. A full list is available upon request.
8. Service Level Agreement
- • We target 99.9% uptime for Growth, Pro, and Enterprise plans
- • Scheduled maintenance will be announced at least 24 hours in advance via email and in-app notification
- • AI agent response times typically range from 2–10 seconds depending on model complexity and request volume
- • Voice agent call quality is subject to Twilio's network conditions and is not directly within our SLA
- • Uptime credits for SLA breaches are available to Enterprise plan customers under their custom agreements
- • We reserve the right to modify, suspend, or discontinue features with reasonable advance notice
9. Termination
By You
You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused time. Unused included credits are forfeited upon cancellation.
By Us
We may suspend or terminate your account immediately if you:
- • Violate these Terms or our Acceptable Use Policy
- • Fail to pay outstanding fees after the grace period
- • Engage in activity that harms BizOS, our infrastructure, or other users
- • Are required to by law or regulatory authority
We will provide notice of termination where reasonably possible, except in cases of severe violations.
Effect of Termination
Upon termination, you retain access until the end of your billing period (unless terminated for cause). Your data will be retained for 30 days post-termination for recovery purposes, after which it will be permanently deleted in accordance with our Privacy Policy.
10. Warranties and Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
- • The service will be uninterrupted, error-free, or completely secure
- • AI agents will produce accurate, appropriate, or complete responses in all cases
- • The service will meet your specific business requirements or produce specific business outcomes
- • Any errors or defects will be corrected within a specific timeframe
- • Credits consumed will always produce a successful or satisfactory agent output
Nothing in these Terms excludes warranties that cannot be excluded under applicable Canadian consumer protection law.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BIZOS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:
- • Indirect, incidental, special, consequential, or punitive damages
- • Loss of profits, revenue, data, goodwill, or business opportunities
- • Damages resulting from AI agent errors, inappropriate responses, or autonomous actions
- • Credits consumed as a result of platform errors, unexpected agent behavior, or third-party integration failures
- • Any interruption or loss of service beyond our reasonable control
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO BIZOS IN THE 12 MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion of certain liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold BizOS and its officers, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- • Your use or misuse of the services
- • Your violation of these Terms or any applicable law
- • Content, communications, or actions generated by AI agents operating under your account
- • Your violation of any third-party rights, including privacy rights or intellectual property rights
- • Any claim by your end-customers arising from your deployment of BizOS agents
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising under these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Calgary, Alberta, Canada, except where prohibited by applicable law. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.
14. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and BizOS regarding the services.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force.
Waiver
Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger or acquisition.
Force Majeure
We are not liable for failures caused by circumstances beyond our reasonable control, including internet outages, third-party service failures, or acts of God.
15. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated via:
- • Email notification to your registered address at least 14 days before the effective date
- • In-app notification upon next login
- • A posted notice on this page with an updated "Last updated" date
For material changes, we may require your affirmative acknowledgment before you continue using the platform. Continued use after the effective date constitutes acceptance of the updated Terms.
16. Contact Us
For questions about these Terms, please contact us:
Email: [email protected]
Address: BizOS
14 Nolancrest Rise NW
Calgary, AB T3R 0T2
Canada